Fix sign-in problems
What to do when an account email doesn't arrive or the login page shows an error.
Most sign-in problems are a missing email or one of the errors below.
Account emails
Statewide sends two emails, both from Statewide <no-reply@statewide.gg>:
- Verify your email for Statewide, with a Verify Email button. The link lasts 60 minutes.
- Reset your Statewide password, with a Reset Password button. The link lasts 1 hour.
Links always point at https://statewide.gg/auth/.... Don't trust an email that links anywhere else. If you didn't ask for an email, ignore it.
When an email doesn't arrive
- Check your spam or junk folder, and search for
no-reply@statewide.gg. - Check the address you typed.
- Wait a minute before asking for another reset link: requests are limited to three a minute.
- Verify link expired or never came? Log in with your email and press Resend Verification Email.
Errors
| Message | What to do |
|---|---|
| Login cancelled | You cancelled the Discord prompt. Try again. |
| Account already exists | That email already has an account. Log in with it, then link Discord from your account page. |
| Discord shared no email | Add and verify an email on Discord, then try again. |
| Sign-in link expired | The link back from sign-in works once, for 60 seconds. Log in again. |
| Too many attempts | Wait a minute, then try again. |
| Account banned | Platform moderators banned this account from Statewide. |
Each error also shows an error code to quote to support.