Work a call

Open a call from the board or with My Call (Shift+F8). The header shows the call number (Copy # or Y), nature, priority, status, when it was created and its origin, with Assign Self (A), Attach or Assist Unit (see Attach units to calls).

The call screenCopy Anchor Link

• Tabs (keys 1 to 6): Notes, Info, Units, Subjects, Vehicles and Address History (earlier calls at the same location).
• Pop Out (Alt+O) opens the call in its own window.
• Attached units with calls.self_dispatch, and anyone with calls.manage_any, can edit the location fields and switch the call between Pending and Active. If someone else changed the call while you were editing, Statewide asks you to reload.

Add a noteCopy Anchor Link

1. Type in Add note… (Shift+Enter for a new line).
2. Tick the priority box to pin it at the top as PRIORITY.
3. Press Enter.

Press Up to edit your last note within 2 minutes.

Good to knowCopy Anchor Link

• Attached units, dispatchers and anyone with calls.manage_any can write notes until the call closes.
• The notes also record units attaching and clearing, primary unit changes, status and priority changes, and the close.